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Billing Policies First Month Prepayment is required to set up your account. Simply call us or with a debit or credit card fill out the Online Account Signup form, and we'll promptly create your account. All access accounts have a one day free trial, at the end of which we'll generate and send your first billing statement. InvoicingEagleNet produces statements on the day you initially signed up for service each month. Those statements are due upon receipt. An email notice is sent to notify you of your new bill containing a link with which you can view or print your statement online. Reminders are sent every five days if your account is not paid in full. For an additional $1 a paper bill is printed and mailed via USPS. Email notices and bills are never sent to those who sign up for automatic payments via credit card; your card statement will be your receipt. Payment
Late PaymentAny account with an open balance that has aged more than 20 days may at EagleNet's discretion be temporarily and partially suspended pending payment. (Currently EagleNet only does this for unpaid statements aged 30 days or more). During the temporary suspension, partial services will be rendered, such as the receipt and storage of Personal Web Spacel, but in general Internet connectivity itself will be disabled. You agree by using our services that EagleNet is entitled to the full billing rate for the account type during the partial suspension period. Accounts over 20 days may, at EagleNet's discretion, incur a late fee of $3 or 2.5%, whichever is greater. Delinquent Accounts/Account TerminationAccounts which have open statements aged 90 days or more will be completely terminated. Cessation of use does not constitute termination of your service, and you are responsible for all charges on your account up to the date of termination. In order to terminate your account, you must contact EagleNet via postal mail or by telephone and notify us of your desire to cancel service. Otherwise, partial services are being rendered according to your last known instructions to EagleNet, and you agree to pay for those according to our established rates. Changes to Billing Period/PlansIn order to change between monthly, quarterly, and semiannually billing, you cannot simply mail in a payment for the corresponding amount. You must contact us via phone or email your request to billing@enia.net prior to your monthly/quarterly/anually billing date of the month in which you will be billed. Requests to change billing plans after your billing date are performed on the next billing cycle. EagleNet can/will not change already generated statements to different billing plans. Service Minimum/Prepaid AccountsThere is a one month minimum charge for Internet access accounts. This means that if you cancel in the middle of the month, you must pay for that entire month. No refund will be issued for less than one month service. There will be no refund for any 3/6/12 month prepaid account. RefundsIn any event that a refund is issued, there will be a $15.00 minimum processing/handling fee for issuing and mailing a refund check. If any refund is issued on a 3/6/12 month prepaid account the refund will be based on a prorated amount equal our base rate @ $19.95. Checks will only be made payable to the Account Holders name. No cash refunds will be issued. |
